Friday, April 30, 2010
**The following message only applies to customers with a Canadian billing address.** Please note that effective July 1st, 2010, GST and PST in Ontario will be merged to create HST, a single sales tax in the amount of 13%. This will result in an 8% increase to your invoice if you live in Canada. As a courtesy to clients, we will lower your monthly bill by 8% if you submit a ticket before...
Tuesday, March 16, 2010
Please note that we are now sending invoices for services out 7 days prior to their due date instead of the previous 1 day in order to give clients time to review their upcoming charges. If you have a credit card or paypal subscription setup, you will not have to make any manual payments as we will automatically take care of this for you.
Tuesday, October 13, 2009
We have recently upgraded our billing and support system, so you'll notice a new interface when browsing the client area. If you have any questions on how to access certain features, please send in a support ticket.
