Archive for October, 2009

How to setup your Twitter account

Monday, October 26th, 2009

twitter logoMany of you have hopefully by now heard of Twitter. Twitter is a micro-blogging platform that allows you to push out updates about what you are currently up to from anywhere in the world.

Earlier this year, Twitter became more mainstream as celebrities around the world embraced the idea and found Twitter to be a unique way to engage with their fans.

By this time next year, it will become a necessity to have a Twitter account under your business name as the world moves towards a fixation on realtime news and events.

To setup an account, simply visit Twitter.com and click join. Complete the signup form and secure your business name. Even if you have no intention of using it at this moment, securing your company name will be as important as securing a unique domain name.

To figure out how to really use the service and not seem like you are spamming customers, you’ll want to follow other businesses to get an idea of what they are doing. Some great examples are @dell and @jetblue. Both of these companies have successfully turned Twitter into a medium that earns them millions of extra dollars each year. Just click the follow button next to their name and their updates will begin displaying in your timeline.

Our next post will cover additional details on how to access and manage Twitter.

New billing and support system launched

Thursday, October 22nd, 2009

We wanted to provide a more modern billing and support solution to our customers and we felt that wasn’t possible with our current version of ModernBill.

So earlier this month, we completed the migration for our US and international customers to the new system.

Some of the new features include:
- multiple contacts support
- email based support solution (no need to visit our site to submit or update a support request)
- client portal (brings all support and billing functionality to a single page)
- searchable knowledgebase to find quick support answers

These are just some of the new benefits our clients will experience.

We plan to migrate our Canadian customers to the new platform early next year.

New Website Launched

Wednesday, October 21st, 2009

We’re happy to announce that our new website has finally launched for our US and international customers.

We’re calling this a soft launch because we still have some tweaks to make.

You’ll notice that we’ve moved away from the traditional style design of throwing everything we have to offer on the front page to making it simpler and easier to understand.

We continually find that both our current and prospective clients are often confused by all these hosting terms, features and acronyms. So we hope that by simplifying our marketing message you’ll have an easier time understanding what we are offering.

I’ll be posting more detailed information about our move to a new billing & support system and our plan moving forward to merge both our US and Canadian systems and sites together.

Please leave us your feedback. We will read and respond to all messages.